At Titan Techgear, we strive for the best customer experience possible, and we understand that there will be times when product will need to be returned for various reasons. As part of that process, it’s our goal to work as diligently as possible to ease the burden on you, our customer. The below guidelines are our standard terms, however, we do offer extended warranties so please refer to your invoice for your warranty coverage.
Standard Warranties (unless noted on the invoice)
- Parts – 90 Day warranty
- Servers – 1 year warranty
During any warranty/claims process we commit to:
- Make available to you our technical resources to aid you in regards to your purchased product
- Send all replacement parts to you via standard overnight and include prepaid shipping labels for the return product
The process for beginning a technical service request or part replacement begins with by submitting a request (click here). Please provide as much information as possible so that we can initiate the proper resources to solve your issues as quickly as possible. We will need your invoice number, part number, serial number, as well as any additional information which may be pertinent to your issue.
Extended Warranty Options
Below is a quick reference of our extended warranty options:
|Servers||9th-11th Gen||9th-11th Gen||12th Gen||12th Gen|
|1 Year||2 Year||3 Year||2 Year||3 Year|
|Parts||90 Day||>90 Days|
Titan Techgear Limited Warranty
Titan Techgear (herein after referred to as Titan Techgear) warrants that the products purchased by end-user customers from Titan Techgear will be free from defects in materials and/or workmanship when in normal use for the period of one year from the date of purchase. This warranty is not transferable and applies to purchases directly by the end user within the United States and Canada. We reserve the right to exclude specific products from this warranty.
Date of purchase is defined as the shipment date from Titan Techgear. For the warranty period described above, Titan Techgear will provide replacement parts and materials necessary to maintain the warranted hardware in good operating condition. Product(s) serial number(s) must match our records for warranty to be honored. If Titan Techgear provides replacement parts and the defective product returned does not match our serial number records, customer hereby agrees to pay Titan Techgear for the product based on the original purchase price.
The customer must contact Titan Techgear first to initiate all warranty claims to determine what item(s) are covered under the Original Equipment Manufacturer (herein after referred to as OEM) and/or the Titan Techgear warranty. For products purchased from Titan Techgear with a manufacturer’s warranty, the manufacturer’s warranty will take precedence over the Titan Techgear warranty. At the customer’s request, Titan Techgear will help facilitate the OEM warranty process. Titan Techgear’s remaining one year warranty will take effect after the OEM’s warranty has expired. Should Titan Techgear, at Titan Techgear’s discretion, replace OEM warranted product on the customer’s behalf, the customer will return the OEM provided replacement products to Titan Techgear.
Replacement parts do not extend the original warranty period. Replacement parts may be new, previously used or refurbished. Titan Techgear reserves the right to have the defective product(s) returned to us at no cost to the customer.
Parts service will be provided using remote diagnosis or other service delivery methods at Titan Techgear’s sole discretion. This warranty does not cover hardware or software installation or maintenance costs for the replacement product(s). For the first 120 days, the warranty is advance parts replacement. After 120 days, defective product(s) will be returned to Titan Techgear and repaired or replaced at no charge to the customer. At its discretion, Titan Techgear may repair or replace products (a) with new, refurbished or previously used products or parts equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has been discontinued. Titan Techgear reserves the right to replace with equal or better technology without any incremental charges to the customer. Replacement parts are warranted to be free from defects for the remainder of the one year Warranty Period. All component parts or hardware products removed under this Limited Warranty become the property of Titan Techgear. Titan Techgear will pay for ground shipping related to return of the repaired or replaced product to the customer.
For products that contain a manufacturer’s warranty, that warranty supercedes any warranty provided by Titan Techgear, expressed or implied.
This warranty does not cover any OEM or third party software, software licensing & support, ownership transfer fees, revision level or software compatibility issues. Tape drives, cache/controller batteries and consumable media purchased from Titan Techgear, the warranty is 120 days advance replacement. Extended warranty options are not available and do not apply to these products.
Titan Techgear does not warrant damages or defects to products purchased from Titan Techgear under the following conditions: acts of God, terrorism, abuse, neglect, accident, misuse, power fluctuations, usage of parts or components not supplied by Titan Techgear, unsupported components, shipping damage, failure to perform preventative maintenance, or damage caused by peripherals, software, viruses or from other external causes.
For Titan Techgear individual or loose (not integrated) part(s) purchased by entities that resell or transfer ownership of Titan Techgear products, or for Titan Techgear products purchased by and delivered to customers outside of the United States and Canada, the warranty is 30 days advance replacement. For complete systems, integrated technologies, the warranty is 90 days advance replacement with no other implied or expressed warranty.
This encompasses our entire warranty and is your exclusive remedy for defective products.
Extended Warranty Options
At Titan Techgear’s discretion, Extended Warranty options are available. Titan Techgear offers customers a multi-year “Advance Replacement Warranty” for parts that extend the advance replacement warranty beyond the original 90 day warranty period. Please refer to the extended warranty options above for extended warranty options and incremental charges. The Advance Replacement option is available for the following brands: Cisco Systems, Dell, Hewlett-Packard, IBM and Oracle/Sun Other brands may be covered at Titan Techgear’s discretion.
To obtain service under the Titan Techgear warranty, the original owner must contact Titan Techgear with the part number and serial number of the product(s) within the warranty period. The product must be returned to Titan Techgear within 30 business days after the replacement product has been provided. After 30 days, the customer will be invoiced for the replacement product. The customer agrees to provide reasonable cooperation in order to facilitate and/or receive warranty services. Any replacement parts may be used or refurbished products or parts, or equivalent products to an original product that has been discontinued. The warranty period is not extended as a result of purchasing any additional parts/systems from Titan Techgear or upgrading the purchased systems. The customer is responsible for backing up data and operating system software before returning any products that may have proprietary information. Titan Techgear assumes no responsibility for lost data.
At its discretion, all replacement products must be returned to Titan Techgear. The customer is responsible for returning defective products using the original or comparable packaging and for safe transit of the product. Customer is responsible for payment of product(s) not returned to Titan Techgear. For warranty claims not protected under our Advance Replacement Warranty, the equipment will be treated as a depot repair which requires time to perform proper diagnostics including replacement of parts. With the exceptions noted above, this limited warranty shall only provide for parts replacement and depot repair for hardware purchased from Titan Techgear. Titan Techgear assumes no responsibility for equipment during shipment from customer to Titan Techgear or from Titan Techgear to customer, whether within or outside of the warranty period. For depot repairs not covered by warranty, customer is responsible for all labor, materials and shipping costs. Repairs and parts replacements due to software configuration and compatibility issues, or hardware issues resulting from conditions other than normal use as defined above, are billed at the standard rate of $175 per hour plus applicable parts costs. These fees must be paid prior to the return of the repaired product(s).
THE WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. Titan Techgear DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. EXCEPT FOR THE OBLIGATIONS SET FORTH IN THIS WARRANTY STATEMENT, Titan Techgear SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR LOSSES IN PROFITS, LOSS IN REVENUE, LOSS IN SAVINGS, LOSS OF DATA, DOWNTIME, COSTS OF CAPITAL, COSTS OF REPLACEMENT EQUIPMENT (TEMPORARY OR PERMANENT), COSTS OF TIME, THIRD PARTIES’ CLAIMS OR INJURY TO PROPERTY.